At Regina Simmons, customer satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. Please review our refund and return policy below to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns for products that are damaged, defective, or not as described within 30 days of receipt. Please inspect your order upon arrival and contact us immediately if there are any issues.
2. Non-Returnable Items
Customized or personalized products, including special orders, are not eligible for return unless they arrive damaged or defective. Please review product descriptions carefully before purchase.
3. Return Process
To initiate a return, contact us at support@reginasimmons.site with your order details and reason for return. We will provide you with a return authorization and instructions on how to send the item back.
4. Condition of Returned Items
Returned products must be in their original packaging, unused, and in the same condition as when received. Items not in their original state may be refused or subject to a restocking fee.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
6. Shipping Costs
You are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure safe delivery.
7. Exchanges
If you wish to exchange an item for a different product or color, please contact us within 30 days of receipt. Exchanges are subject to product availability and may require additional shipping charges.
8. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement or full refund at no extra cost to you.
9. Cancellation Policy
Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.
10. Contact Us for Assistance
For returns, refunds, or further assistance, please contact our support team:
Email: support@reginasimmons.site
Phone: +1 443 375 9536
Address: 212 Paul Jones LN Russell Springs, KY 42642
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